In a country where millions travel by train every day, having quick access to Indian Railways’ official helpline numbers can make a big difference in emergencies or even during routine travel. Whether it’s safety concerns, medical emergencies, lost belongings, or general inquiries, the Indian Railways has designated multiple helplines to ensure passenger support is just a call away.
With the Indian Railways being one of the largest and busiest rail networks in the world, passengers often find themselves needing timely assistance while traveling. Fortunately, the Ministry of Railways has streamlined its support services over the years by introducing railway helpline numbers for a wide range of issues.
Here’s a list of all important railway helpline numbers every train passenger should save:
Also Read: Ganesh Chaturthi 2025: Indian Railways to Run 262 Special Trains for Festival Rush
All India Railway Helpline Numbers For Passengers
Below is the list of all India railway helpline numbers. You can check and explore the list given below.
| Purpose | Railway Helpline Number |
|---|---|
| Railway Helpline (Integrated) | 139 |
| Rail Madad (for complaints/feedback) | 139 |
| RPF Helpline (Security/Emergency) | 182 |
| Medical Emergency | 139 (select medical option) |
| Women’s Safety Helpline (RPF) | 182 |
| Cleanliness Complaint | 139 (SMS “CLEAN <Train No> <Coach No> to 139**) |
| Luggage Issues / Theft Reporting | 182 |
| Child Helpline (Railway-linked) | 1098 |
| Accident / Disaster Inquiry | 1072 |
| Train Enquiry / PNR Status / Live Updates | 139 (Call or SMS) |
| IRCTC Customer Care | 1800-111-139 (Toll-free) |
| Railway Parcel Inquiry | Contact nearest parcel office or visit www.parcel.indianrail.gov.in |
Must Read: Top 10 Fastest Trains in the World (2025)
How to Use Railway Helpline Numbers – IRCTC Helpline Numbers
- 139 is the integrated and most widely used helpline. You can dial it for almost any query including ticket status, train schedule, fare inquiry, coach position, catering feedback, and more.
- For safety and security, dial 182 to reach the Railway Protection Force (RPF) directly. This helpline is especially critical for reporting harassment, theft, or any suspicious activity on trains or platforms.
- If you’ve lost an item or are facing issues with cleanliness or sanitation, simply send an SMS to 139 with the format:
CLEAN <Train No> <Coach No>, and onboard housekeeping will be alerted.
Women’s & Child Safety Numbers
With rising concerns over women’s safety, Indian Railways has strengthened its security network. The RPF’s 182 helpline works round the clock to respond to distress calls, particularly from female passengers traveling alone.
For child protection, the national 1098 helpline is closely linked with child welfare committees and railway units to handle cases of missing children, trafficking, and runaway minors.
Helpline Digitization: Rail Madad App & Website
Indian Railways has also launched the Rail Madad portal and mobile app, which acts as a digital complaint and feedback mechanism. It is linked to the same helpline number (139), allowing users to register service complaints, track responses, and give ratings all through a few taps on their phone.
Final Word
Every railway passenger should save these numbers before they travel. Whether you’re a regular commuter, a tourist, or traveling with family, these helplines offer fast and coordinated support. With a little preparation and awareness, your train journey can be not only comfortable but safer and more secure.
